Frequently Asked Questions

Upon receiving your order, we will promptly send out a confirmation to your email address. This confirmation signifies that we have received your order in our system and have pre-authorized your payment method for your purchase. Payment will be charged once your order has been fulfilled.

If you have recently placed an order and did not immediately receive a confirmation email, several issues may be preventing you from receiving it:

• Our emails may be landing in your junk or spam folder
• You may have entered your email address incorrectly during checkout
• Your email server may have very strong spam filters that are flagging our emails as spam, and as a result, they are not getting through.
• To ensure prompt receipt of emails, we encourage our customers to provide an alternate email to sales@ergoasis.co.uk

After you receive your order confirmation, we will check with our suppliers to ensure that your item(s) are available and can be dispatched as soon as possible. If your item(s) are available for shipping (3 - 5 business days), we will process the charges and prepare to ship your order.

If, however, your item(s) are unavailable for immediate dispatch, we will remove the pre-authorization from your payment method and reach out to you via email or telephone.

Some of our deliveries require a contact number to ensure the smooth delivery of your order. Your phone number is kept private and confidential, and we will not give it to anyone else. Additionally, if there are any issues with your order, we can contact you quickly and easily.

Yes. At Ergoasis, we strive to provide our customers with a safe and seamless shopping experience. This website uses SSL encryption technology, so you never have to worry about credit card safety.

We accept various payment methods such as credit/debit cards, Shop Pay & Google Pay. You can see a full list of payment options during checkout.

Yes, we use secure payment gateways to protect your payment information and ensure that it is kept confidential.

You have the right to cancel this contract within 14 days without giving any reason. Please see our Returns & Refunds policy or contact our customer service team for assistance.

We offer delivery services exclusively to customers located in the mainland United Kingdom.

If you are outside of mainland UK, please contact us and we will check if we can support your request.

We regret to inform you that we are currently unable to offer delivery services outside of mainland United Kingdom.

If you are outside of mainland UK, please contact us and we will check if we can support your request.

Our team aims to dispatch products within 48 hours of processing your order. However, dispatch times may vary depending on the specific supplier.

After your order has been dispatched, delivery times typically range from 3 to 5 business days. Please be aware that larger items may require longer delivery times.

We provide free shipping on all products

Yes, you will receive a tracking number once your order is shipped, and you can use this to track your order with the delivery courier.

Contact us at sales@ergoasis.co.uk to discuss availability of expedited shipping.

We apologise, but we are unable to deliver to PO Boxes at this time.

You have the right to cancel this contract within 14 days without giving any reason. Please see our Returns & Refunds policy or contact our customer service team for assistance.

Yes, we offer exchanges for products that don't meet your needs. Please see our Returns & Refunds policy or contact our customer service team for assistance.

Please note unless the item is defective or damaged, the customer will be responsible for the return delivery fee and restocking fee if applicable, max 10% of transaction value.

Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

We aim to process returns and exchanges within 5 - 7 business days of receiving the item. However, this may vary depending on the circumstances.

Choosing the right ergonomic desk or chair depends on several factors such as your height, weight, and the type of work you do. Consider features such as adjustability, lumbar support, and armrests when selecting your product. You can also consult with our customer service team for guidance.

The weight capacity of our ergonomic desks and chairs varies depending on the model. You can find this information on the product page or by contacting our customer service team.

The weight and dimensions of our products can be found on the product page or by contacting our customer service team.

Our manufacturers use high-quality materials such as steel, aluminum, and wood to make our ergonomic desks and chairs. You can find specific information on the product page or by contacting our customer service team.

The warranty on our products varies depending on the model. You can find this information on the product page or by contacting our customer service team.

Ergonomics is the study of designing equipment and devices that fit the human body, its movements, and its cognitive abilities. In the context of our store, ergonomics focuses on creating products that provide comfort and support to the body, particularly during long periods of sitting or standing. It is important because using ergonomic products can reduce the risk of physical strain, discomfort, and injury, and promote better posture and productivity.

We provide detailed instructions and videos on how to set up our ergonomic desks and chairs on our product detail pagea. In addition, our customer support team is always available to answer any questions or concerns you may have about the setup process. It is important to follow the instructions carefully to ensure that the desk or chair is adjusted to your specific needs.

Yes, we offer a range of customisation options for our products, including different colours, finishes, and materials. Please check the product page for available customization options or contact our customer support team for more information.

Yes, we offer bulk discounts for businesses or organisations that order a large quantity of our products. Please contact our sales team for more information on our bulk pricing options.